Tempus Clinic - Terms & Conditions
This website is operated by Tempus Healthcare Ltd (“we”, “us”, or “our”).
Please read these Terms and Conditions carefully before using our services. They set out the legal terms on which we provide private general practice services (“Services”) to you, whether as a registered member (“Member”) or non-member.
By using our Services, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, you must not use our Services.
Tempus Healthcare is not an emergency service. In the event of a medical emergency, you must call 999 immediately.
Medical emergencies may include, but are not limited to, loss of consciousness, acute confusion, uncontrolled seizures, persistent severe chest pain, breathing difficulties, severe bleeding, serious allergic reactions, or severe burns or scalds.
1. Information About Us
1.1 We are Tempus Healthcare Ltd, a company registered in England and Wales (Company No. 16132013) with our registered office at Boston House, Boston Road, Henley-on-Thames, Oxfordshire, RG9 1DY.
1.2 We are regulated by the Care Quality Commission (CQC), which monitors, inspects and regulates health and social care services. Further information is available on the CQC website.
1.3 We adhere to the General Medical Council (GMC) standards of Good Medical Practice.
2. Our Doctors
2.1 All doctors providing Services (“Doctors”) are registered with the General Medical Council and hold a valid licence to practise. They are subject to annual appraisal, ongoing professional development, and revalidation in accordance with GMC requirements.
2.2 All Doctors maintain appropriate professional indemnity insurance with recognised UK medical defence organisations.
3. Our Services
3.1 We provide private general practice services and operate independently of the NHS, receiving no government funding.
3.2 Our Services are chargeable and include in-clinic, telephone, video and email consultations, as well as home visits within our defined service area.
3.3 Where clinically appropriate, we may issue prescriptions, arrange investigations, liaise with other healthcare providers, and make referrals.
4. Appointments
4.1 Appointments can be booked via our website or by telephone. By booking an appointment, you confirm that you are aged 18 or over, or are acting on behalf of a child for whom you have parental responsibility or legal authority.
4.2 Appointments are confirmed by email. It is your responsibility to ensure that all patient information provided is accurate and up to date.
4.3 We do not guarantee the availability of a specific Doctor or appointment time. Appointments are limited to the allocated time slot.
4.4 For home visits, we do not provide chaperones and reserve the right to decline examinations where this may present a risk to staff.
5. Fees and Payment
5.1 Details of our fees are available on our website.
5.2 By booking a consultation, you agree to pay for the clinician’s time regardless of the outcome.
5.3 Payment is required in advance of all Services. If payment is not received, we reserve the right to charge interest on outstanding balances at 4% above the Bank of England base rate.
6. Membership
6.1 Membership is available on a subscription basis and may be individual, family, or corporate. A lead member must be aged 18 or over.
6.2 Applications for membership are subject to acceptance at our discretion. We reserve the right to decline applications where we consider that a patient’s needs would be better managed elsewhere.
6.3 Any fees paid in such cases will be refunded.
6.4 Membership includes access to consultations (subject to fair use), prescriptions, and referral letters. Additional services are not included unless explicitly stated.
6.5 We operate a fair usage policy. Where usage is deemed excessive, we reserve the right to review or adjust membership terms.
6.6 Membership is subject to a minimum term of 12 months. After this period, cancellation may be made in writing.
7. Your Obligations
7.1 To enable us to provide safe and effective care, you must ensure that all information provided is accurate, complete, and up to date.
7.2 You agree to follow all clinical advice provided, including instructions relating to medications, and to inform us promptly of any adverse effects or changes in your condition.
8. Privacy
8.1 We comply with all applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
8.2 Your personal data will only be used to provide Services and will not be disclosed to third parties without your consent, except where required by law or in circumstances where it is necessary to protect your vital interests.
8.3 Further details are available in our Privacy Policy.
9. Medications
9.1 Prescriptions issued must be dispensed by a pharmacy of your choice on a private basis. We are not responsible for the cost or dispensing of medications.
9.2 Prescriptions are issued at the sole discretion of the Doctor following a consultation. They are for personal use only.
10. Sharing Information
10.1 We will only share your medical information with your NHS GP or other third parties with your explicit consent, unless there is a legal or clinical justification to do otherwise.
13. Cancelled or Missed Appointments
13.1 If you are unable to attend your appointment, please notify us as soon as possible.
A minimum of 48 hours’ notice is required to cancel or reschedule. Fees will not be refunded for cancellations made with less notice.
13.2 If you arrive late, your appointment may be shortened or cancelled at the Doctor’s discretion.
14. Refusal of Treatment
14.1 We reserve the right to refuse Services where:
Fees remain unpaid
Providing care would breach legal or professional obligations
A patient or accompanying individual behaves in an abusive or threatening manner
15. Insurance and Third Parties
15.1 Tempus Healthcare does not operate direct billing arrangements with insurers. All fees must be paid in advance.
15.2 It is the patient’s responsibility to obtain any required insurer authorisation prior to the appointment.
15.3 We will only release medical information with the patient’s direct consent. Requests for reports or completion of forms may incur additional fees, depending on complexity.
16. Limitation of Liability
16.1 We are responsible to you for any foreseeable loss or damage caused by our failure to comply with these Terms or to exercise reasonable care and skill. Loss or damage is considered foreseeable if it is either obvious that it will occur or, at the time the contract was made, it was within the reasonable contemplation of both parties.
16.2 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any breach of your statutory rights in relation to the Services we provide.
16.3 We provide our Services for personal use only and are not liable for any business-related losses, including loss of profit, loss of business, business interruption, or loss of business opportunity.
16.4 To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses, as well as for circumstances beyond our reasonable control. This includes, but is not limited to, issues arising from appointment booking systems, temporary unavailability of Services (including due to technical issues), failure to follow pre-appointment instructions such as fasting, failure to attend appointments, or failure to act on clinical advice, including advice to seek further medical attention.
16.4 Our total liability in respect of any individual appointment or Service is limited to the amount paid by you for that specific Service.
16.5 You are responsible for ensuring that all information you provide to us is accurate and up to date. We accept no liability for any consequences arising from incomplete or incorrect information provided by you, including any medication prescribed based on that information.
17. Other Limits on Our Services
17.1 Our clinicians may hold different professional opinions on the same condition or symptoms.
17.2 Provided these opinions are reasonably formed, differences in clinical judgement do not indicate that our Services are defective.
17.3 We do not tolerate abusive, aggressive, or inappropriate behaviour towards any member of our team and reserve the right to refuse or withdraw Services in such circumstances.
17.4 Our Services are provided in English only. We do not offer translation or interpretation services.
17.5 Any laboratory investigations are processed through third-party partner laboratories, which operate independently of us. We are not responsible for the acts, omissions, or results provided by these laboratories, to the extent permitted by law.
17.6 We may request personal information necessary to provide safe and effective care. If you do not provide the information requested, we may be unable to deliver the Services.
17.7 We reserve the right to suspend access to Services or terminate membership if these Terms are breached or if continued provision of Services is deemed inappropriate.
18. Events Outside Our Control
18.1 An “Event Outside Our Control” means any circumstance beyond our reasonable control. This includes, but is not limited to, industrial disputes, failure of utilities or transport networks, epidemics or pandemics, natural disasters, war, civil unrest, malicious damage, compliance with legal or regulatory requirements, accidents, fire, flood, storm, or failure of suppliers or subcontractors.
18.2 Where an Event Outside Our Control occurs, we will not be liable for any delay or failure to perform our obligations under these Terms.
19. Feedback and Complaints
19.1 If you have any feedback or concerns, please contact us by telephone on 0333 335 7111, by email at reception@tempusclinic.co.uk, or by speaking to a member of our team.
19.2 Full details of our complaints procedure are available on our website.