Privacy Policy – Tempus Clinic
At Tempus Clinic, we are committed to protecting your personal data and maintaining your trust. This Privacy Notice explains how we collect, use, and safeguard your information when you use our services. We process your data in accordance with the UK GDPR and the Data Protection Act 2018, and follow guidance from the Information Commissioner's Office (ICO).
Tempus Clinic is a private GP practice providing medical services and acts as the data controller, meaning we are responsible for how your personal data is used.
Our contact details are 3 Waltham Court, Hare Hatch, Berkshire, RG10 9AA
email: reception@tempusclinic.co.uk
telephone: 0333 335 7111
To provide safe and effective care, we collect personal information directly from you when you book an appointment or complete the required forms. This information may include your name, date of birth, address, email address, telephone number, and emergency contact details. We also collect health information, which is considered special category data, including your medical history, consultation notes, test results, diagnoses, prescriptions, and referrals.
We use your information to provide medical care and treatment, maintain accurate clinical records, arrange tests, referrals and prescriptions, communicate with you regarding your appointments and care, and manage billing and administrative processes. We retain your information for as long as necessary to provide our services and may continue to retain it after you have ceased using our services where this is required to comply with legal obligations, prevent fraud or misuse, and protect our legitimate interests.
We only share your information where necessary and appropriate. This may include sharing with other healthcare professionals such as specialists or NHS services, laboratories and diagnostic providers, pharmacies, and regulators or authorities where required by law. All data sharing is carried out securely and in accordance with legal requirements.
We take data security seriously and implement appropriate technical and organisational measures to protect your information. This includes the use of secure electronic medical record systems and our practice management system, Pabau, which acts as a data processor while Tempus Clinic remains the data controller. We also use encryption, password protection, and two-factor authentication, restrict access to authorised staff only, and ensure all staff receive ongoing training in confidentiality and data protection.
If you visit our website, we may collect limited technical information such as your IP address and browsing activity to improve your experience. You can control cookies through your browser settings at any time.
Under the UK GDPR, you have the right to access your personal data, request correction of inaccurate information, request deletion where appropriate, restrict or object to how your data is used, and request transfer of your data. Where processing is based on your consent, you may withdraw that consent at any time.
If you have any concerns about how your data is handled, please contact us and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
We may update this Privacy Notice from time to time, and the most current version will always be available on our website.